Terms of service

Terms of Service

Overview

This website is operated by Mossy Paws Crystal. Throughout the site, the terms “we”, “us” and “our” refer to Mossy Paws Crystal. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

If you do not agree to all the terms stated here, you may not access the website or use any services.

Products and Services

All products are handmade using natural gemstones.

Due to the natural characteristics of gemstones, variations in colour, texture, inclusions, and pattern may occur. These variations are natural and are not considered defects.

We reserve the right to modify, update, or discontinue products without prior notice.

Pricing and Payment

All prices are listed in GBP (£).

We reserve the right to change prices at any time without prior notice.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, payment issues, or product availability.

Payments are securely processed through Shopify Payments and other approved payment providers.

Shipping and Risk

Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.

Accuracy of Information

We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will reflect exact colours.

Product images are for illustrative purposes only.

Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our products are sold as decorative and lifestyle accessories. They are not intended to diagnose, treat, cure, or prevent any medical condition.

We do not guarantee that the website will be uninterrupted, timely, secure, or error-free.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.

Contact Information

Questions about these Terms of Service should be sent to:

hello.mossypaws.co@gmail.com