Privacy policy
Mossy Paws Crystal operates this store and website, including all related information, content, features, tools, products and services (the âServicesâ). Mossy Paws Crystal is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to âpersonal informationâ, we mean information that identifies or can reasonably be linked to you.
We may collect the following categories of personal information:
Contact details (name, billing address, shipping address, email address)
Payment information (processed securely via Shopify Payments and payment providers)
Order and transaction information
Communications with us
Device information (IP address, browser type)
Usage information (interaction with our website)
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support marketing efforts. By using our Services, you consent to the use of cookies in accordance with this Privacy Policy.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Arrange shipping and manage returns
Provide customer support
Improve our website and services
Detect fraud and ensure payment security
Comply with legal obligations
We do not sell your personal information.
Sharing Your Information
We may share your personal information with:
Shopify (our ecommerce platform provider)
Payment processors
Shipping carriers (e.g. Royal Mail)
Service providers assisting with IT, analytics, and marketing
These parties process data only as necessary to provide our Services.
Relationship with Shopify
Our store is hosted by Shopify. Shopify may process personal information to provide and improve the Services.
To learn more about how Shopify uses your personal information, please visit:
https://privacy.shopify.com/enâ ďż˝
Data Retention
We retain personal information only as long as necessary to:
Fulfill your orders
Maintain records for legal and tax purposes
Resolve disputes
Enforce our policies
Your Rights (UK & EEA)
If you reside in the United Kingdom or European Economic Area, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to processing
Request data portability
Withdraw consent where applicable
To exercise any of these rights, please contact us at:
hello.mossypaws.co@gmail.com
You also have the right to lodge a complaint with the UK Information Commissionerâs Office (ICO).
International Transfers
Your personal information may be processed outside the United Kingdom. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
Security
We take reasonable steps to protect your personal information. However, no method of transmission over the Internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised âLast updatedâ date.
Contact Us
If you have any questions about this Privacy Policy or how we process your data, please contact us at:
Mossy Paws Crystal
28 Apex House
London Road
Bracknell
RG12 2XH
United Kingdom
Email: hello.mossypaws.co@gmail.com