Shipping policy

United Kingdom Shipping

We currently ship within the United Kingdom only.

Shipping Rates

Standard Delivery

£4.99 on orders under £80

Free Standard Delivery

On orders £80 and above

Express Delivery

£6.99

Shipping costs are calculated at checkout.

Processing Time

All orders are carefully prepared and dispatched within 1–3 working days.

As each piece is handmade, processing times may occasionally vary during busy periods.

Delivery Time

Estimated delivery times:

Standard Delivery: 2–4 working days

Express Delivery: 1–2 working days

Delivery times are estimates and may vary depending on Royal Mail and external factors beyond our control.

Packaging

All crystal jewellery and ornaments are securely packaged to protect against damage during transit.

Due to the natural and sometimes delicate nature of crystal pieces, we recommend handling with care once received.

Delays & Lost Parcels

If your parcel has not arrived within 7 working days after dispatch confirmation, please contact us at:

hello.mossypaws.co@gmail.com

We will investigate with the courier and assist you as soon as possible.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We cannot be responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.